These Terms and Conditions explain the rules for using the Beyond the Rainbow Door™ website, resources, activities and services.

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Beyond the Rainbow Door™ is an initiative of Worley’s World CIC.

By using this website, creating an account, making a booking, purchasing a resource or accessing our services, you agree to these Terms and Conditions.

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Please read them carefully before continuing.

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Who we are

Organisation: Worley’s World CIC
Company number: 16067588
Registered office: 1 Sherburn Terrace, Consett, County Durham, DH8 6ND
Email: admin@worleysworld.co.uk

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Using our website

You may use this website for lawful, personal and appropriate purposes.

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You must not:

• use the website in a way that could damage, disable or disrupt it;

• attempt to access accounts, systems or content without permission;

• upload or share harmful, unlawful or inappropriate material;

• copy, reproduce or distribute protected content without permission;

• use our resources, characters or intellectual property for commercial purposes unless we have agreed to this in writing.

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We may restrict or remove access where we reasonably believe the website, resources or community spaces are being misused.

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Accounts and adult supervision

Some parts of the website may require an account, subscription or booking.

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You are responsible for:

• providing accurate and up-to-date information;

• keeping your login details secure;

• letting us know if you believe your account has been accessed without permission;

• ensuring that children use the website with suitable adult guidance or supervision.

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Accounts and purchases must be created or completed by an adult unless we clearly state otherwise.

We may temporarily restrict or close an account where it is being misused, where payment remains outstanding, or where continued access could create a safety or security concern. Where reasonably possible, we will explain the reason and allow an opportunity to resolve the issue.

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Bookings and activities

Places for activities, workshops, programmes and events may be limited.

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A booking is confirmed once you receive confirmation from us or through our booking provider.

You are responsible for:

• providing accurate booking and contact information;

• telling us about relevant access, health or support needs;

• ensuring that children are accompanied or collected as stated in the booking information;

• following reasonable safety instructions provided by staff, venues or delivery partners;

• contacting us as soon as possible if you can no longer attend.

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Information about the activity, location, price, age range, supervision requirements and any specific cancellation arrangements will be provided at the time of booking.

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Prices and payments

Prices will be displayed before you make a booking or purchase.

Payment may be collected through a trusted third-party payment provider. We do not normally receive or store your full payment-card details.

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You agree to provide accurate payment information and to pay the amount shown at checkout.

Where a payment plan or recurring subscription is offered, the price, payment frequency and cancellation arrangements will be explained before you agree to it.

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Nothing in these Terms affects your legal rights as a consumer.

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Cancellations and refunds

Cancellation and refund arrangements may vary depending on the type of activity, resource or service purchased.

Any specific cancellation deadline or refund arrangement will be made clear during the booking or purchasing process.

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Where you cancel:

• please contact us as early as reasonably possible;

• any refund will take account of the relevant booking terms and costs already reasonably incurred;

• we will not impose a cancellation charge that is disproportionate to the loss caused by the cancellation;

• your statutory consumer rights will continue to apply.

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If we cancel an activity or service, we will normally offer a suitable alternative, credit or refund for the amount you paid for the cancelled provision.

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We are not responsible for additional personal costs, such as travel or accommodation, unless the law requires otherwise.

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Digital resources and immediate access

Some resources may be provided digitally, including downloadable files, online activities, videos, guides and subscription content.

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Digital resources are for personal use unless a separate organisational or professional licence has been agreed in writing.

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When you ask for paid digital content to be made available immediately, you may be asked to confirm that:

• you want access to begin before the end of any applicable cancellation period; and

• you understand that your right to cancel may be affected or lost once access or downloading begins.

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This does not affect your rights where digital content is faulty, unavailable, unsafe or not as described.

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Subscriptions and recurring access

Where we offer recurring access:

• the price and payment frequency will be shown before purchase;

• payments will continue at the agreed frequency until the subscription is cancelled or ends;

• instructions for cancelling will be available through your account or by contacting us;

• cancellation will stop future renewal payments but will not normally refund access already provided;

• access may continue until the end of the current paid period unless stated otherwise.

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We will give reasonable notice of significant changes to the price or core features of a recurring service. Where appropriate, you will be able to cancel before the change takes effect.

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Important wellbeing notice

The information, stories, activities and tools provided through Beyond the Rainbow Door™ are designed to support emotional understanding, communication, connection and wellbeing.

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They are educational and supportive resources only.

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They are not intended to provide medical advice, diagnosis, treatment, therapy or crisis support, and they should not replace advice or care from a qualified healthcare professional.

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Please speak to your GP or another appropriate healthcare professional if you are concerned about your own health or wellbeing, or that of a child or family member.

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Do not delay seeking professional advice because of something you have read, watched or used through our website or resources.

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In an emergency or immediate safeguarding situation, contact the appropriate emergency or safeguarding service.

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Using our tools and activities safely

Our resources are designed to be flexible because every child, family and brain is different.

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Adults remain responsible for deciding whether a particular activity or resource is suitable for their child, family or circumstances.

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Please:

• follow any age guidance or safety instructions provided;

• supervise children appropriately;

• check craft materials, food items and equipment for allergies or other risks;

• stop an activity if it causes distress, discomfort or a safety concern;

• seek professional advice where additional or specialist support may be needed.

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We will take reasonable care when developing and delivering our resources, but no resource can guarantee a particular emotional, educational or wellbeing outcome.

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Safeguarding

The safety and wellbeing of children, families, participants, staff and volunteers are important to us.

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Information shared through the website, an activity or a service will be handled sensitively. However, confidentiality cannot be guaranteed where we reasonably believe that someone may be at risk of harm or where we have a legal safeguarding responsibility.

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In those circumstances, relevant information may be shared with an appropriate safeguarding lead, professional, public authority or emergency service.

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Community spaces and communication

Where the website provides comments, groups, shared spaces or other ways to communicate, users must behave respectfully and safely.

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You must not:

• bully, threaten, harass or discriminate against another person;

• share another person’s private information without permission;

• post harmful, abusive, sexual, exploitative or unlawful content;

• encourage dangerous behaviour or present harmful advice as professional guidance;

• use community spaces to advertise or promote unrelated services without permission;

• impersonate another person or organisation.

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We may moderate, hide or remove content and restrict access where reasonably necessary to protect users or maintain a safe community.

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Intellectual property

The stories, characters, illustrations, wording, frameworks, activities, downloadable resources, logos, branding and other original content connected to Beyond the Rainbow Door™ and Worley’s World CIC are protected by intellectual-property law.

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Unless we state otherwise, you may:

• view and use the website for personal purposes;

• download resources made available to you;

• print a reasonable number of copies for your own household or personal use.

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You must not, without written permission:

• sell, licence or commercially distribute our resources;

• copy or reproduce substantial parts of our content;

• remove ownership, copyright or trademark notices;

• upload paid or protected resources to another website or shared drive;

• adapt our content and present it as your own;

• use our characters, framework or branded materials to deliver paid services;

• use our content to train, create or support competing products or services.

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Organisations, practitioners and professionals may need a separate licence or written agreement.

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Photographs, stories and submitted content

We will not use identifiable photographs, testimonials, stories or creative work for public promotion without an appropriate permission or lawful basis.

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Where you submit content to us, you confirm that:

• you have the right to share it;

• it does not infringe another person’s rights;

• you have obtained appropriate permission from anyone identifiable within it.

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Any specific permission to use photographs, stories or testimonials will be explained separately. You may contact us if you wish to discuss or withdraw consent for future use.

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Third-party websites and services

The website may include links to external websites, videos, payment providers, booking systems or social-media platforms.

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These services are operated independently and may have their own terms, privacy policies and accessibility arrangements.

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We are not responsible for external content or services that are outside our reasonable control, but we will take appropriate action if we become aware that a link is unsafe or seriously misleading.

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Website availability and changes

We aim to keep the website and its resources available and accurate, but we cannot guarantee uninterrupted access.

We may need to:

• carry out maintenance or security updates;

• correct errors;

• update, improve or replace content;

• temporarily remove a feature that is unsafe or no longer supported;

• make reasonable changes to reflect legal or operational requirements.

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We will not make significant changes to a paid service without a valid reason. Where a change materially reduces what you have purchased, we will consider an appropriate remedy.

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Our responsibility

We will provide our paid services with reasonable care and skill and will provide goods and digital content in accordance with your statutory rights.

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We do not exclude or restrict responsibility where it would be unlawful to do so, including responsibility for:

• death or personal injury caused by our negligence;

• fraud or fraudulent misrepresentation;

• faulty or misdescribed goods or digital content;

• services that have not been provided with reasonable care and skill;

• any other responsibility that cannot legally be excluded.

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We are not responsible for loss or disruption caused by circumstances outside our reasonable control where we have taken reasonable steps to prevent or reduce the effect.

Nothing in these Terms removes or limits your statutory consumer rights.

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Complaints and resolving problems

Please contact us if something has gone wrong or you are unhappy with a service, booking, purchase or resource.

We will aim to:

• acknowledge the concern;

• look at the relevant information fairly;

• explain our response clearly;

• offer an appropriate solution where we are responsible for the problem.

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Email: admin@worleysworld.co.uk

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Contacting us does not affect your right to seek independent consumer advice or use any legal remedy available to you.

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Changes to these Terms

We may update these Terms where our website, services or legal responsibilities change.

The latest version will be published on this website with the updated date.

Changes will not unfairly remove rights that have already arisen under an existing purchase or booking.

Governing law

These Terms are governed by the laws of England and Wales.

If you live elsewhere in the UK, you will continue to benefit from any mandatory consumer protections that apply where you live.

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Contact details

Worley’s World CIC
Company number: 16067588
Registered office: 1 Sherburn Terrace, Consett, County Durham, DH8 6ND
Email: admin@worleysworld.co.uk

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Last updated: 3 August 2026